Policies

Cancellation form

For a standard-size rug delivered in the EU, the EEA or the UK, within 14 days of delivery. You can also simply email us; using this form is not required.

Model cancellation form

(Complete and return this form only if you wish to withdraw from the contract.)

To: ZenRug LLC, 5203 Juan Tabo Blvd NE, Suite 2B, Albuquerque, NM 87111, USA, zaaraoui@zenrug.shop

I hereby give notice that I cancel (withdraw from) my contract of sale of the following goods:

Rug(s) and size(s): …
Order number: …
Ordered on: … / received on: …
Name: …
Address: …
Signature (only if this form is sent on paper): …
Date: …

Custom sizes and custom colours are made to your specifications and cannot be cancelled. See Returns & Refunds.