Policies
Shipping Policy
Every ZenRug is made to order and shipped directly from our workshop in Morocco. Shipping is free and duties are included.
Where we ship
We currently ship to United States and Australia.
Free tracked shipping
Shipping is free and included in the price you see. Your rug is shipped tracked from Morocco. There is no shipping charge at checkout.
Duties and taxes are included
We pay all duties and taxes (delivered duty paid). The price at checkout is the full price. You pay nothing on delivery.
How long it takes
About 4 weeks production + 5–8 business days delivery.
- Production: about 4 weeks. Each rug is made to order after you place your order.
- Delivery: 5–8 business days. Counted from the day your rug ships.
Before your rug ships
When your rug is finished, we send you photos of it before shipping so you can approve it. See our Photo Approval page.
Questions
Email us at zaaraoui@zenrug.shop and include your order number.