Withdrawal form

Did you order a standard-size rug for delivery in the UK or Europe (the European Union, Iceland, Liechtenstein, Norway, Switzerland or Monaco) and want to cancel? You have 14 days from the day you receive your rug to withdraw from the contract, without giving any reason. You can also withdraw before your rug ships.

Custom-size rugs, made to the dimensions you chose, are excluded from the right of withdrawal. Any order can also be cancelled within 24 hours of placing it, for a full refund.

Fill in the form below, or email zaaraoui@zenrug.shop with your order number. We email you an acknowledgment of receipt without delay, then tell you where to send the rug back. Return shipping costs are paid by the customer; we can give you an estimate of the cost on request before you order. We refund everything you paid, including standard delivery costs, within 14 days of being informed of your withdrawal. We may wait until we receive the rug back, or until you send us proof that you shipped it, whichever comes first. Full details are in our refund policy.

Withdraw from the contract








Model withdrawal form

If you prefer, you can use this model and send it to us by email.

(Complete and return this form only if you wish to withdraw from the contract.)

To ZenRug LLC, 5203 Juan Tabo Blvd NE, Suite 2B, Albuquerque, NM 87111, United States – email: zaaraoui@zenrug.shop:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
____________________________________________

Ordered on (*) / received on (*): ____________________

Order number: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is notified on paper): ____________________

Date: ____________________

(*) Delete as appropriate.