Zenrug LLC — Effective date: January 1, 2026
By accessing or using the Zenrug LLC website at zenrug.shop (the "Site") or placing an order with us, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services.
These Terms apply to all visitors, customers, and users of the Site. Zenrug LLC reserves the right to update these Terms at any time. Continued use of the Site after changes constitutes acceptance of the updated Terms.
Zenrug LLC sells authentic handcrafted Moroccan rugs, pillows, and hanbals sourced directly from artisan cooperatives in the Atlas Mountains of Morocco.
All products are entirely handmade and one-of-a-kind. Natural variations in color, texture, size (±5%), and pattern are inherent characteristics of authentic handmade goods — not defects. Product photos accurately represent the items but cannot capture every nuance of handmade craftsmanship. By purchasing, you acknowledge and accept these natural variations.
All prices are listed in US Dollars (USD) and are subject to change without notice. The price displayed at checkout is final. Zenrug LLC reserves the right to correct pricing errors at any time before an order is fulfilled.
Placing an order constitutes an offer to purchase. Orders are confirmed only upon receipt of payment or written confirmation from Zenrug LLC.
Orders may be cancelled within 24 hours of placement at no charge by contacting us at zaaraoui@zenrug.shop. After 24 hours, cancellations are subject to our return policy. Custom orders cannot be cancelled once production has begun.
30-Day Return Window. We stand behind every piece we sell. If you are not satisfied, contact us within 30 days of delivery and we will work with you toward a resolution.
To be eligible for a return, the item must be:
| Situation | Eligible? | Resolution |
|---|---|---|
| Item arrived damaged or defective | Yes | Full refund or free replacement — we cover return shipping |
| Item significantly different from listing | Yes | Full refund or exchange — we cover return shipping |
| Change of mind (unused, within 30 days) | Yes | Full refund minus return shipping cost (buyer pays shipping) |
| Natural color/texture variation (handmade) | No | Not a defect — inherent to handmade goods |
| Custom / made-to-order rugs | No | Non-refundable unless defective or wrong item shipped |
| Item used, washed, or altered | No | Not eligible for return |
| Return requested after 30 days | Case-by-case | Contact us — we'll do our best to help |
Orders are processed within 1–3 business days. Custom orders may require additional lead time as communicated at checkout.
We currently ship to the United States and select international destinations. Shipping costs and estimated delivery times are displayed at checkout.
International orders may be subject to import duties, customs fees, and taxes imposed by the destination country. These charges are the buyer's responsibility and are not included in the purchase price or shipping cost.
Zenrug LLC is not responsible for carrier delays, customs clearance delays, or packages lost after confirmed carrier pickup. If your tracking shows "delivered" but you did not receive the package, contact us within 5 days and we will assist with a carrier investigation.
Custom rug requests are handled on a project-by-project basis and are subject to artisan availability and material sourcing. Key terms for custom orders:
Contact us at zaaraoui@zenrug.shop or via our custom order form to begin a custom project.
All content on this Site — including product photography, text, logos, design, and brand assets — is the property of Zenrug LLC or is used with permission. You may not reproduce, distribute, or create derivative works from any Site content without our prior written consent.
Product images may not be used for commercial purposes, resale, or misrepresentation of the goods as your own without explicit written permission from Zenrug LLC.
The Site and its contents are provided "as is" without warranties of any kind, either express or implied. Zenrug LLC does not warrant that the Site will be uninterrupted, error-free, or free of viruses.
To the maximum extent permitted by law, Zenrug LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of products — including but not limited to loss of profits, data, or goodwill — even if we have been advised of the possibility of such damages.
Our total liability for any claim arising out of or relating to these Terms or a purchase shall not exceed the amount you paid for the relevant product.
These Terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-law provisions. Any dispute arising from these Terms or a purchase shall be subject to the exclusive jurisdiction of the courts of Bernalillo County, New Mexico.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
For questions about these Terms, returns, or your order, please reach out: