Privacy Policy

Last updated: January 1, 2026

1. Who We Are

Zenrug LLC ("Zenrug," "we," "us," or "our") is a limited liability company registered in New Mexico, USA. We operate the website zenrug.shop and sell authentic handcrafted Moroccan rugs, pillows, and hanbals. You can reach us at zaaraoui@zenrug.shop.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact & order information: name, email address, phone number, shipping address, and order details when you place an order or send an inquiry.
• Custom order requests: design preferences, size requirements, and budget information submitted via our custom order form.
• Communications: messages you send us via email, WhatsApp, or our contact form.

We also collect certain information automatically when you visit our website:

• Usage data: pages visited, time on site, referrer URL, and browser/device type.
• Cookies: small text files stored in your browser to remember your preferences and improve site performance (see Section 5).

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and custom rug requests
• Communicate with you about your order status, shipping, and delivery
• Respond to your inquiries and provide customer support
• Send order confirmations and receipts
• Improve our website and product offerings
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Payment Processing

All payments are processed securely through PayPal. Zenrug LLC does not store your credit card or financial information. Please review PayPal's Privacy Policy for details on how they handle your payment data.

5. Cookies

We use essential cookies to ensure the website functions correctly (such as maintaining your shopping cart). We also use analytics cookies to understand how visitors use our site.

When you first visit our site, you will be asked to accept or decline non-essential cookies. You can change your cookie preferences at any time by clearing your browser's cookies and revisiting the site. Essential cookies cannot be disabled as they are necessary for the site to function.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, and reporting requirements. Order records are typically retained for 7 years in accordance with US tax regulations.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for processing where consent is the legal basis
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at zaaraoui@zenrug.shop.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. International Transfers

Zenrug LLC is based in New Mexico, USA. If you are visiting from the European Union or other regions with data protection laws, your information may be transferred to and processed in the United States. By using our website, you consent to this transfer.

10. Third-Party Links

Our website may contain links to third-party websites (such as PayPal and WhatsApp). We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: zaaraoui@zenrug.shop
• Phone: +1 804 485 4324
• WhatsApp: +1 715 844 0862
• Address: Zenrug LLC, Albuquerque, New Mexico, USA